FAQ

• Do you have an outlet or physical store to view the product?
How to sign-up an account with MYCASE?
• What is your bank account number?
When should I expect to receive my order?
Can I exchange or refund my order?
I have trouble proceeding checkout, what should I do?
Shipment delay & I have not receive my order?

 

Do you have an outlet or physical store to view the product?
No sorry, we are 100% e-tail store, our office and warehouse based in Auckland shipping nationwide.

How to sign-up an account with MYCASE?
Only once you add an item to cart and click checkout then you will be ask to sign up, or checkout as a guest. If you wish to receive news letter please scroll down to the bottom page, click the sign up button.

What is your bank account number?
To pay your order by bank deposit, here is our ASB bank account: 12-3056-0894422-00 Company name - Radar2go Co Ltd.

When should I expect to receive my order?
We ship the same day for order received before 12pm Monday to Friday. Shipping to NZ address takes 1-2 days delivery by CourierPost, for Rural NZ address takes 2-3 days by CourierPost. For international customer takes approximately 7-10 days by Airmail.

Can I exchange or refund my order?
We can replace or refund your order within 7 days of purchase provided the item is in unused, new condition and with original packaging. Shipping cost is non-refundable. If you request a replacement or refund please fill out this form.

I have trouble proceeding checkout, what should I do?
For any reason if you have trouble to proceed checkout, we can manually place an order for you, just drop us a message mycase23@gmail.com about the product you after, your email & delivery address, then we will place an order for you, but In this case we only accept bank deposit / transfer.

I have not receive my order?
Shipment delay does happen some times, if your order did not arrive after 30 days of shipment period we will offer you a full refund.